Refund Policy

1. Scope

This Refund Policy applies to subscriptions and related access to spirituakit.sbs educational/wellness content (the “Service”). It does not apply to third-party products or services unless explicitly stated at purchase.

2. Availability of refunds

• Monthly/term subscriptions: refunds are available only for cancellations made within 7 days from the subscription start date (or renewal date), provided the Service has not been fully consumed.
• After the 7-day period: we generally do not refund subscription fees. You may still cancel to stop future renewals in accordance with Section 4.
• Refund requests made after access has materially begun may be reduced or denied depending on the circumstances.

3. What may be included/excluded

• We may refund the subscription fee less any service value already provided up to the time of cancellation (as applicable).
• Non-refundable items: any fees already charged by third parties (e.g., payment processing charges where separately imposed) and service fees for content delivered prior to the refund approval may be excluded.
• Taxes: any consumption tax included in refundable amounts will be handled consistent with applicable Japanese tax rules.

4. Cancellation timing and stop of future charges

To avoid renewal charges, cancel before the next renewal date/time shown on your account or checkout confirmation. If you cancel after that point, the subscription period already purchased typically remains active until its end, and refund eligibility is determined under Section 2.

5. How to request a refund

Send your request to [email protected] with your name, the email used for purchase, the order/subscription date, and the reason. We will respond within a reasonable time and may request additional information to verify your purchase.

6. Consumer contact / dispute handling

For inquiries, complaints, or dispute-related requests related to refunds or cancellations, contact us using the details below. Please include sufficient information so we can investigate promptly.

Act on Specified Commercial Transactions (Japan): this policy provides consumer contact/dispute handling information on-site.

7. Personal information note

If we collect personal information (including personal related information such as cookie/device identifiers where linkable) to process your refund request, we do so with an appropriate lawful basis and provide privacy disclosures consistent with the Act on the Protection of Personal Information.